Peninsula Community Health
 

What is the Friends and Family test?

Have you had treatment at one of our hospital wards or MIUs? Have you been seen, or are you being seen, by one of our community teams?

If so, we want to hear from you.

Click here to take the Friends and Family Test

Friends and Family Test

What is it?

The Friends and Family Test is a simple question that patients will be asked about the care and treatment they received in inpatient wards, MIU departments and through community services.

Put simply, we want to know if the standard of care you received was the same standard of care you would want your friends and family to receive if they needed to if they had the same or a different condition, even if they live in a different area. You will be invited to answer a very simple question, asking you if you’d recommend your care to your friends or family using the following scale:

1 Extremely likely

2 Likely

3 Neither likely nor unlikely

4 Unlikely

5 Extremely unlikely

6 Don’t know  

 

How can you take the test?

You are able to complete the survey in two ways:

  1. The test will be provided at our hospitals and by the community service teams visiting you at home in a paper format. This can be returned by:
  • Posting it in one of the Friends and Family post boxes in the hospitals
  • Giving it to a member of staff (make sure it is sealed to ensure it remains confidential)
  • Popping it in the post box (no stamp is required).
  1. If you have access to a computer, you can also visit the Peninsula Community Health website to complete the test – click here to be taken through to the test page.
     

What happens with the results?

We use your comments to make improvements to our services. In fact, every one of our hospital will have a poster showing some of the comments made and what we’ve done to improve. This is why the friends and family test is so important – if you think there’s something we could do better to improve your care or the care of others you can tell us. It’s also completely anonymous.

The responses will be published without mentioning names so that patients can see how other services compare. You can find the most recent results on the Friends and Family Results page.

Click here to take the Friends and Family Test



Where can I get more information?

For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.

For information about how the test will be carried out in your hospital, please contact the Patient Advice and Liaison (PALS) team on 0300 300 1444, or .